FAQ Number Plate Frames

FAQ

Can't find the answer to your question below? 
Email us @ admin@numberplateframes.com.au
We will respond to your query within 24 hours

Or give us a call on 1800 652 242 8am-2pm Mon-Fri


How long will my order take?

 

Your product will be manufactured and dispatched within 10 business days
Please allow up to 10 days for shipping depending on your location.  Australia Post has recently advised of new postal delivery times for their regular postal service.  We cannot guarantee overnight delivery to areas that Australia Post does not Express Post to.  Please visit the Australia Post website for further information on their regular delivery times and Express Post options.

 When your order has been dispatched from our office, you will be emailed a tracking number from Australia Post.

PLEASE NOTE
Regular Shipping - the Australia Posts website stated 3-4 business days for delivery.  Please note that we cannot guarantee delivery times.
Express Shipping - our Express Shipping option is only for shipping, NOT manufacture.  Please allow 7 business days for manufacture. 

Please allow 14 working days for our Covers.

How can I pay for my frames?

 

Our online shopping cart checkout accepts Visa & Mastercard (via Paypal gateway) and Paypal. Please note that while we use the paypal payment gateway you do not need a paypal account to use the checkout.

How much do they cost?

Our basic frames start at $19.95 per pair, however we do have customising and cover options available at a higher price.
If enquiring regarding a dealership, price is dependant on the number of print colours and quantity you would like to order.  Please drop us a line at admin@numberplateframes.com.au for a detailed quote.

How do I use my Gift Voucher?

You can use your gift voucher to purchase any of the frames or covers on our site.  Our vouchers are valid for 12mths and are non-transferable.  To use your voucher, please follow the below steps.

1. Open www.numberplateframes.com.au and shop for your new set of frames or covers.  If you would like a personalised set of frames, go to Design your Own and use our interactive designer to create your masterpiece.
2. When done click Add to Cart, follow through to our Shopping Cart and register your details to login.  Choose your shipping options from the dropdown menu on this page and click Proceed to Checkout.
3. Fill in the How Did You Hear About Us, and enter your Gift Voucher number under Enter Promo Code and click Apply.  If your total exceeds your voucher, and have an amount owning, please select the PayPal or Credit Card tab on the bottom left of the screen, click the red PayPal or Credit Card button and follow through to complete your transaction.

If you have any troubles using our site, please feel free to drop us a line during business hours to admin@numberplateframes.com.au

 

Can you refund if I have ordered the wrong size?

Unfortunately we cannot refund if you have selected an incorrect size.
Please check the dimensions in the table at the bottom of each product page to ensure that the combination you are purchasing will fit your vehicle.
If you have any questions, drop us an email.

 

Can you print AFL, NRL logos?

Sorry. We do not currently have permission to print these logos.

How accurate are the colours of the frames?

Please be aware that colours differ from substraight to substraight, and from computer screen to computer screen.  Please use the colour names as a guide only.  Eg Hot Pink will be a bright pink, where as Light Pink will be a pale pink.

Why has my design been rejected?

Unfortunately we are unable to print logos which are protected by copyright or messages which could be perceived to be offensive.

Can I buy just one frame?

No. Except for motorcycle orders, frames are sold as sets of two. Motorcycle orders are for single frames only.

What frame sizes do you stock?

We cater for Standard, Slimline, NSW Large and Small Premium, European, WA Motorcycle and Standard Motorcycle.
If you have any concerns, please refer to the table at the bottom of each product page which contains frames and plate sizes.  Some States have introduced different combinations of plate sizes, if you have a set and you are not sure, please drop us an email of your plate size to  admin@numberplateframes.com.au

Do they fit all number plates

Number plates are actually different from State to State. We are Australian owned and operated, and have custom tooling for standard number plates, and the Victorian & NSW custom plates. Motorcycle plates, European and Covers are also available. Just choose your frame type from the icons and select a design or colour. Common number plate sizes available and state designations are shown below.

Approximate measurements within 1mm to 2mm.

Standard Motor Vehicle (All states) - 372mm x 132mm

Slimline Motor Vehicle Vic, Qld - 372mm x 100mm (NSW not available)

Motorcycle Vic, NSW, Qld - 184mm x 98mm 

Motorcycle WA - 254mm x 100mm

European (All States) - 520mm x 112mm

Are they high quality?

We are Australian owned and operated and have been manufacturing the best engineered frames in Australia for 20 years. We are quality certified to the international standard ISO9001:2008. They are made from ABS UV resistant plastic, and are printed in High Quality inks .

How do I fit the frames?

Simply remove the numberplate, clip the frame to its edges and then reinstall onto the car. Our frames are designed and made in Australia specifically to suit Australian license plates.   Your frames will also come with a Care Instructions card with some helpful tips on how to install and care for your frames.