FAQ Number Plate Frames

FAQ



Can't find the answer to your question below? 
Email us @ admin@numberplateframes.com.au
We will respond to your query within 24 hours

Or give us a call on 1800 652 242 8am-2pm Mon-Fri


How long will my order take?

Your product will be manufactured and dispatched within 10 business days
Please allow up to 10 days for shipping depending on your location.  Australia Post has recently advised of new postal delivery times for their regular postal service.  We cannot guarantee overnight delivery to areas that Australia Post does not Express Post to.  Please visit the Australia Post website OR SEE BELOW for further information on their regular delivery times and Express Post options.

 When your order has been dispatched from our office, you will be emailed a tracking number from Australia Post.

PLEASE NOTE
Regular Shipping - the Australia Posts website stated 3-4 business days for delivery.  Please note that we cannot guarantee delivery times.
Express Shipping - our Express Shipping option is only for shipping, NOT manufacture.  Please allow 7 business days for manufacture. 

Please allow 14 working days for our Covers.

How can I pay for my frames?

Our online shopping cart checkout accepts Visa & Mastercard (via Paypal gateway) and Paypal. Please note that while we use the paypal payment gateway you do not need a paypal account to use the checkout.

How much do they cost?

Our basic frames start at $19.95 per pair, however we do have customising and cover options available at a higher price.
If enquiring regarding a dealership, price is dependant on the number of print colours and quantity you would like to order.  Please drop us a line at admin@numberplateframes.com.au for a detailed quote.

Can you refund if I have ordered the wrong size?

Unfortunately we cannot refund if you have selected an incorrect size.
Please check the dimensions in the table at the bottom of each product page to ensure that the combination you are purchasing will fit your vehicle.
If you have any questions, drop us an email.

Can you print AFL, NRL logos?

Sorry. We do not currently have permission to print these logos.

How accurate are the colours of the frames?

Please be aware that colours differ from substraight to substraight, and from computer screen to computer screen.  Please use the colour names as a guide only.  Eg Hot Pink will be a bright pink, where as Light Pink will be a pale pink.

Why has my design been rejected?

Unfortunately we are unable to print logos which are protected by copyright or messages which could be perceived to be offensive.

Can I buy just one frame?

No. Except for motorcycle orders, frames are sold as sets of two. Motorcycle orders are for single frames only.

What frame sizes do you stock?

We cater for Standard, Slimline, NSW Large and Small Premium, European, WA Motorcycle and Standard Motorcycle.
If you have any concerns, please refer to the table at the bottom of each product page which contains frames and plate sizes.  Some States have introduced different combinations of plate sizes, if you have a set and you are not sure, please drop us an email of your plate size to  admin@numberplateframes.com.au

Do they fit all number plates

Number plates are actually different from State to State. We are Australian owned and operated, and have custom tooling for standard number plates, and the Victorian & NSW custom plates. Motorcycle plates, European and Covers are also available. Just choose your frame type from the icons and select a design or colour. Common number plate sizes available and state designations are shown below.

Approximate measurements within 1mm to 2mm.

Standard Motor Vehicle (All states) - 372mm x 132mm

Slimline Motor Vehicle Vic, Qld - 372mm x 100mm (NSW not available)

Motorcycle Vic, NSW, Qld - 184mm x 98mm 

Motorcycle WA - 254mm x 100mm

European (All States) - 520mm x 112mm

Are they high quality?

We are Australian owned and operated and have been manufacturing the best engineered frames in Australia for 20 years. We are quality certified to the international standard ISO9001:2008. They are made from ABS UV resistant plastic, and are printed in High Quality inks .

How do I fit the frames?

Simply remove the numberplate, clip the frame to its edges and then reinstall onto the car. Our frames are designed and made in Australia specifically to suit Australian license plates.   Your frames will also come with a Care Instructions card with some helpful tips on how to install and care for your frames.

Update from Australia Post (as at 26/8/20)

Important update on our operations

Over the last three weeks, Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lockdowns. So much so, that our parcel volumes in Victoria for August are up approximately 150% year-on-year compared to the national average of 90%.

At the same time, our business has been required to make additional adjustments in our processing and deliveries workforce to comply with the State Government's COVID safe restrictions.

From the very start of the pandemic, we have been clear that our strategy has been to protect our people, serve our customers and safeguard the business.
Safety of our people is not-negotiable and the current situation in Victoria, with massive volumes and severe congestion in our network, has us at a point of concern for the safety of our workforce.
To make sure we can still safely deliver for your customers, the following changes are immediately necessary:

No Weekend Collections in Victoria
There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8pm and the next collection will be Monday 31 August 2020 commencing from 5am.

Victoria destined Parcels
With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.
This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.

Father's Day
For deliveries across Australia, we recommend at least the following lodgement dates for delivery before Father's Day on Sunday 6 September 2020:

  • Parcel Post and letters – Friday 28 August 2020
  • Express Post parcels – Monday 31 August 2020
  • For items lodged after these dates, whilst we will try our best, we do not expect to be able to meet delivery for Father's Day

    We will keep you updated regularly over the next few weeks and anticipate reviewing the situation in line with the easing of level 4 restrictions.
    We appreciate the implications of these decisions and want to assure you we are doing our very best within these extremely challenging times.
    I'm sure you can appreciate we cannot compromise the safety of our people and I appreciate your ongoing support as we work through this together.

    Stay safe,

    Gary Starr
    Executive General Manager
    Business, Government and International